Frequently Asked Questions

We handle a wide range of garments and fabrics, including everyday clothing, formal wear, suits, dresses, blouses, shirts, pants, uniforms, and more. We are equipped to handle delicate fabrics, such as silk and lace, as well as specialty items like wedding dresses and leather/suede garments.

Our turnaround time depends on the specific services you require and the current workload. For regular laundry and dry cleaning, we strive to have your items ready within 24-48 hours. Express services are also available for quicker turnaround times. We'll provide you with an estimated time frame when you drop off your garments.

Yes, we offer convenient pickup and delivery services within our service area. You can schedule a pickup through our online booking system, and our team will collect your garments from your designated location. Delivery can be arranged for the clean items to be returned to you.

We accept various methods of payment, including cash, credit cards, and mobile payment options. You can choose the payment method that is most convenient for you.

Our team is skilled in stain removal techniques and uses industry-approved products to effectively treat different types of stains. We take extra care to identify and treat stains before the cleaning process. While we strive to remove all stains, please note that some stains may be more challenging to remove completely.

Yes, we take the utmost care and responsibility for your garments while they are in our possession. Our facility is secure, and we have protocols in place to ensure the safety of your items. However, please note that our liability is limited to the industry standards of compensation for any loss or damage.

Yes, we can accommodate special requests such as specific folding techniques or packaging preferences. We also provide alteration services to customize the fit of your garments. Our skilled tailors can assist with minor adjustments, repairs, and alterations to ensure your clothes fit you perfectly.

Yes, we are committed to environmentally responsible practices. We use eco-friendly cleaning agents and follow sustainable processes to minimize our impact on the environment. We strive to provide excellent cleaning results while being conscious of our ecological footprint.

If you have any further questions or concerns that are not addressed above, please feel free to reach out to our customer service team. We are here to assist you and ensure your experience with EL-EXTOL Laundry and Drycleaning Concerns is a positive one.

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